In one of the great books written about the successful present and future of business in my view, ‘Firms of Endearment’, authors Raj Sisodia, David B Wolfe, and Jag Sheth, put forward 7 characteristics that differeniate the best companies from the rest as follows:

“freely challenge industry dogma
create value by aligning stakeholder interests
are willing to break traditional tradeoffs
operate with a long-term perspective
favor organic growth to growing by mergers and acquistions
blend work with play
reject traditional marketing models”

How would you rate your organisation against these?

I highly recommend this book. In my view it surpasses the work by Jim Collins in his best selling book ‘Good to Great’

Be remarkable
Ian
strategic advisor to difference makers

Labels: Ian, leadership, role model

My wife and I recently had dinner at a Richtree Market Restaurant in Toronto, Canada. If you are ever in Canada make a visit here a priority.

This is a truly remarkable place, a fresh food market and several restaurants all in the one place. You choose your food, have it cooked and enjoy your meal in very pleasant surroundings. Plus the service is exceptional.

What are you doing to truly differenitate your business from everyone else?

Be remarkable
Ian
strategic advisor to difference makers

Labels: Customer Service, Ian