We bought a new kettle the other day. This story on the side of the box it came in intrigued me. “Kambrook was founded in 1972 by Frank Bannigan, an Australian inventor with an obsession for electrical appliances and a mission to bring the price of quality products within everyone’s reach. Frank converted his home garage into a workshop and named the company after the street he lived in.

Kambrook set out to provide customers with practical products that would enhance every day life. This philosophy quickly led to the invention of Kambrook’s first major product - the 4 way power board, which Frank developed out of pure frustration - he did not have enough power points to test his products.”

The 4 way power board is no longer remarkable. All sorts of versions exist with many having more than 4 points! Many of our ideas don’t see the light of day because we don’t see them as being remarkable, rather a means to an end. Don’t waste any of your ideas. At least test them out. You never know which ideas will turn out to be of high value to others and therefore provide a reward for their inventor.

Be remarkable
Ian
strategic advisor to difference makers

Labels: Ian, Innovation

I have just returned from a trip to freezing Melbourne. I stayed at the Alto Hotel in Bourke Street. This place never ceases to amaze me. I have stayed there three times previous and already the staff know me by name and call me by name. Not only that their teamwork is exceptional. I checked in and went to my room to drop my bags. By the time I made it up to my room and back down to the restaurant the front desk had alerted the restaurant staff that I had arrived and Francis the Head waiter greeted me at the door and made me welcome, again greeting me by name.

This extra effort will keep me going back for more, the rooms are well priced,clean and I feel welcome. The thing I admire most though is their teamwork and customer service focus. They work hard at making each other look good and in turn the customers (that would be me) keep coming back. Well done Alto Hotel staff, I salute you!

Continue to Be Remarkable!
Lindsay
Team Transformer

Labels: Customer Service, Lindsay, Teamwork

I just spent three hours today with a client reviewing their years progress and making plans for the coming months. The business owner was very happy with the efforts of his team and the profit the company had made. Sitting back with a smug look on his face I said "OK, what's next?" His reply, "get back to work". "Not so fast" was my response. I want you to now go and say thanks to each and every member of the team for their part in making this such a successful year.

He pondered this for a while before figuring out how he would do that in a way that was appropriate for each of his eleven staff. Saying thanks for a job well done is crucial if you want your team to back up and do it all over again and again.

As the financial year has just closed, make the effort now to go congratulate your team for their efforts and renew their enthusiasm for the coming year.

Be remarkable
Lindsya Adams
Team Transformer

Labels: Celebrating Success, Lindsay, Teamwork

I flew home to Brisbane from Sydney last Saturday night on Qantas. I went to the front of the airplane to go to the toilet just after take off. Unfortunately for me, someone had just beaten me to the facilities. So I began chatting to the flight attendant. I was lamenting the fact that I had been away from home all week and would be getting home just in time to repack my bags and leave again the next day for another week away.The flight attendant made a stunning decision and offered me a glass of wine while I was waiting. I was impressed, she understood my situation and gave me something which is not normally available to travellers for free on a saturday evening flight. Not only that after I had used the facilities she sent me back to my seat with my wine and two chocolates, one for me and one for my travelling companion.When I left the flight in Brisbane she wished me a safe trip to Singapore the following day. This person made a decision about giving me service outside the norm. OK it was only a glass of wine , BUT it was a magnificent gesture and was given with pure intent. Are your staff empowered to make the right decisions every day? Do you make the right decisions every day? Give it a go, customers new and old appreciate it!

Be Remarkable
Lindsay
Team Transformer

Labels: Decision Making, Lindsay, Teamwork

I had the pleasure of speaking at the Stanthorpe Chamber of Commerce this morning. It was a cold crisp morning with the local temperature being just 3 degrees (centigrade). This didn't deter thirty six local business people showing up to learn how to build their business by referral. Inside the room I received a warm reception and met many people with a thirst for knowledge.The most significant learning for the day for the group and I was you can never have too many business people in your network.

Be Remarkable
Lindsay
Team Transformer

Labels: Lindsay, Networking, Stanthorpe