I have just returned from a trip to freezing Melbourne. I stayed at the Alto Hotel in Bourke Street. This place never ceases to amaze me. I have stayed there three times previous and already the staff know me by name and call me by name. Not only that their teamwork is exceptional. I checked in and went to my room to drop my bags. By the time I made it up to my room and back down to the restaurant the front desk had alerted the restaurant staff that I had arrived and Francis the Head waiter greeted me at the door and made me welcome, again greeting me by name.

This extra effort will keep me going back for more, the rooms are well priced,clean and I feel welcome. The thing I admire most though is their teamwork and customer service focus. They work hard at making each other look good and in turn the customers (that would be me) keep coming back. Well done Alto Hotel staff, I salute you!

Continue to Be Remarkable!
Lindsay
Team Transformer

Labels: Customer Service, Lindsay, Teamwork