I have been working in the United Kingdom for the past two weeks. While here one of my hero's Anita Roddick passed away. In honour of Anita's huge and positive impact on better business practice I went and drank a fair trade coffee at another iconic business Marks and Spencer. I reflected on the great strides business has made to be fairer and my own priviledge this year to work with another seller of fair trade coffee, the fine folk of Oxfam Trading in Australia. Community trade is one way of eliminating poverty. What is your business doing to be socially responsible?

Be remarkable
Ian

Labels: Ian, leadership, role model

My wife and I went out with friends last night to one of our favourite restaurants or at least it used to be one of our favourites! There is a new chef and based on last night we won't be going back. We were embarrassed as well because we had raved about this place to our friends. Consistency is a key to remarkability. Do you have systems in place that ensure consistency of what you offer and serve? If you don't I suggest you begin to develop and implement such systems straight away and therefore avoid losing customers who previously were your fans.

Be remarkable
Ian

Labels: Ian, leadership, service