My wife and I went out with friends last night to one of our favourite restaurants or at least it used to be one of our favourites! There is a new chef and based on last night we won't be going back. We were embarrassed as well because we had raved about this place to our friends. Consistency is a key to remarkability. Do you have systems in place that ensure consistency of what you offer and serve? If you don't I suggest you begin to develop and implement such systems straight away and therefore avoid losing customers who previously were your fans.

Be remarkable
Ian

Labels: Ian, leadership, service