When I work in Melbourne I stay at the Alto Hotel. It is designated as a four star however I give them a seven star rating because Ricardo and his team provide an experience beyond service. My wife and I first stayed at this hotel by chance and we were both pleasantly surprised by the little things that Lauren, one of the receptionists, did that made a big difference. Then due to circumstance we decided to eat in the restaurant where we were entertained by Francis Scanlon, waiter extraordinaire. Francis came to Australia from India three years ago and working at the Alto is one of three jobs he does to fulfill his dream of bringing his fiancée to Australia to live. Francis is a remarkable 26 year old. He makes dining out a memorable experience. I have no doubt that one day soon he will bring the love of his life to Australia and that he will fulfill his big dream of becoming a pilot.

Everyone time I go back to the Alto Hotel everyone who works there goes beyond serving me, rather they provide an experience that means I go back.

Are you providing an experience beyond service at your place? Doing so is a sign of remarkability.

Be remarkable
Ian

Labels: Ian, leadership, role model